Terrible Herbst - This place is Terrible
I went to my local Terribles and purchased gas using my debt card. I told the cashier to put the gas on pump #2 and made sure the cashier repeated the same pump number back to me.
I than walked out to pump gas and the pump wasnt resetting. I noticed on my receipt that the cashier had put my pre paid amount on the incorrect pump. I decided to walk back into the store to let the cashier know to switch my amount to the correct pump. When I got back in the store the cashier had walked out to help a customer turn on the air outside.
So instead of waiting in the line that was amassing. I met the cashier at door and told him he had put the gas for pump 2 on pump 1 by accident and if he could correct it. He said "sure thing just wait a second and then start pumping". I said "thank you" and returned to my car to pump the fuel.
I waited for a minute than tried to pump my gas but nothing. So I repeat the process again still nothing. I realized the cashier had probably not done what I had asked him to do. I am now sweating and a little annoyed from being in the Las Vegas heat and walking back and forth to get the issue corrected.
I get back into the store and see the line now has 5 people. I am tired of waiting and now running late so I tell the cashier to just cancel the gas on my transaction. He said no problem the amount will be refunded to your debit card. He apologized and I wasnt upset I just had places I needed to be and I wasn't going to continue to wait.
Seems simple right? yeah no. I was never refunded my money and the money has cleared from my bank account meaning I was charged for something I never recieved.
Just give me my refund please. thanks
Reason of review: Poor customer service.
Location: 3320 Novat St, Las Vegas, NV 89129, USA
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They took $10 extra dollars off my debt card from gas... so pathetic.