Bernie Z

Car wash issue and question regarding car wash programs.

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Got $11 car wash at station at Wigwam and Stephanie. Car came out of wash with streaks. The streaks almost looked like smudges. I know it was not from equipment hitting car or anything like that. It was just a crummy looking wash job
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Preferred solution: Let the company propose a solution

User's recommendation: Inspect your car after you wash. I unfortunately did not do so as I’m usually always pleased with the car washes I get at Terribles

Brent E Khi

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Verified Reviewer
| map-marker Las Vegas, Nevada

Missing code entrees

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Terrible Herbst was able to recover the missing codes and reenter them into the drawings.
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Loss:
$1000

Preferred solution: Let the company propose a solution

T S Iqj

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Verified Reviewer

I've been waiting for 40 minutes to get paid on my machine

Terrible Herbst - I've been waiting for 40 minutes to get paid on my machine
I was told it would take a few minutes for someone to pay me cuz the machine ticket was stuck it's been 45 minutes I called Your Service Center phone number talk to representative they said there was nothing they could do I said what am I supposed to do I've been sitting here waiting for my money she said hang on I'll get back to you and then hung up on me when I called back said I can't take your call... this is the second time this has happened at this store and no one seems to care
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Loss:
$80
Pros:
  • Convenient
Cons:
  • Not getting any service

Preferred solution: $10 free gaming for my hassle of sitting here for over an hour

User's recommendation: don't gamble here

Resolved
Kim K Bgm

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Verified Reviewer
| map-marker Las Vegas, Nevada

Resolved: Mandatory Mask with ppl that have health problems

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Updated by user Aug 27, 2020

Company fixed the issue and I have been provided with apology. Management called me and resolved the issue.Thank you Mr King.

Original review Aug 13, 2020
I was refused service due to not wearing a mask entirely over my nasal area. I was told that I was not allowed in the store even when I stated I have underlying health issues that can harm me or even cause death!!! I was TOLD that then I should wear a face shield!!! I explained you don't understand my health issues and I carry a licensed medical Doctor's note ( which by HIPPA law they cannot ask for )
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Cons:
  • Way my family was treated

Preferred solution: Let the company propose a solution

User's recommendation: I think more ppl should address their 1st amendment but most importantly those that have health issues should be angry

Anonymous
map-marker Las Vegas, Nevada

They suck still no call back

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Company has bad employees and bad customer service one week no call back yet
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User's recommendation: Don’t go their

Erica S Kug
map-marker Henderson, Nevada

Rude employees

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I have a medical condition and I am exempt from wearing a mask. I had it under my chin.

Your cashier said I had to wear one but after letting her know I am exempt because of anxiety she said no mask no service which is illegal to say to someone such as myself with a medical condition. I said I would put it under my chin/mouth and its the best that I could do. She disclosed that she has asthma but still had to wear hers. I said she didnt and she should ask her doctor about it because I HAVE CONSULTED MINE and I am cleared to not wear it fully on my face.

Then your other employers, male, asked me to put my mask on and I said I cannot due to medical reasons. Then he made a point to tell me ok but now I have to heavily sanitize this area (the coffee station) made me feel singled out and embarrassed. THEN when I paid your cashier once again was RUDE as *** and I gave her 12 dollars for an 11.90 tab and she didnt give me my change until I asked her. Then told the problem behind me to stay back I have to sanitize this area once again made to feel like I am some sort of leper when all I was doing was buying a coffee.

Please inform your employees not everyone can were a mask safely.

We arent out there to harm or hurt anyone. Ill never get gas or a coffee from your properties again.

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Cons:
  • Manager at the store
  • Rude manager
  • Not getting any service

Preferred solution: Educate your employees better

User's recommendation: Rude and insensitive to medical conditions

Jane G Tss

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Verified Reviewer

Damage to property

Trucks backing over trees and causing damage to mobile homes and also urinating all over the new asphalt. These trucks are ruining your new parking lot and destroying personal property,something better be drone soon!! This concerns the New casino in Indian Springs.NV 89018
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Preferred solution: Add crash posts to keep trucks from backing into personal property

Anonymous
map-marker Los Angeles, California

Bad attitude

I just went and got gas at the terribles on martin luther king and bonanza and the lady working there named shaniya yelled at me to come on when i was standing in line instead of staying who's next she also was looking at me with an bad attitude i really dont appreciate what just happen and i will never go there again
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User's recommendation: Don't let these workers be rude or disrespectful to you God bless all of you

Kevin S Btm

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Verified Reviewer

Theft

my wife was shoping in side one of ur stores and had our food stolen from her because she wasnt allowed to take her bags with her this isnt the first time a company has required this and *** get stolen and apparently they don't record the photege so I don't know if there is sny further proof of the crime
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Preferred solution: reimbursement for the food and cash plus undisclosed amount for being forced to go hunger for a week or more

Anonymous
map-marker Sawyerville, Alabama

Bad service

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I noticed a leak after oil change and had to go back. They said the drain plug they replaced was the wrong size. Then my car was driving real bad. The next day check engine light came on. Had mechanic look at my car. The oil cap was not on correctly. And oil was leaking all over my engine. Hope there wasn't more damage done toy car. I will never go to terrible hurbst again.
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Anonymous
map-marker Las Vegas, Nevada

Issue in one of the gas station location

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I paid 20 dollar on pump 6, I could not pump I went back inside I told the cashier. She told me that the pump I told her was 5. Which is not true by the time I was in and out of the Gad station some one pumped 11 dollars and I told the cashier and the manager both being rude to me. Please investigate this issue
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Loss:
$10

Preferred solution: Full refund

User's recommendation: Not to go to this location

Patricia L Yrt

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Verified Reviewer

Complaint

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I went to Terrible Herbst on Friday, July 17 at 11:25 a.m. on 9991 W. Charleston in Las Vegas 89117. I was coming back inside to get my change from the gas. As I proceeded inside the bald headed cashier was arguing with another employee about her leaving early. The other employee was screaming at the top of her lungs and said" They can kiss my *** I told the bald headed cashier I wanted my change and he continued to argue with the other employee. When I got up to the front to get my change, he said there was something wrong with me and was very rude to me. He made me very afraid to even come back to the gas station. This is the worst customer service I have ever seen and employees like that should not even be working there.
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Preferred solution: Apology

User's recommendation: Do not go to this gas station

Anonymous
map-marker North Las Vegas, Nevada

No masks being worn by customers

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I was at terrible gas at Havasu exit. There were a bunch of boaters in your store not wearing masks. The cashier was helping them at a display, not saying a word to them about wearing masks
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User's recommendation: Wear masks

Anonymous
map-marker Albuquerque, New Mexico

For my businesses I fill up gas and need 2 receipts and the clerk will not give me 2 receipts

I had the clerk Steven for 2 receipts as I am filling up for work purposes and need 2 receipts and he refuses. He is telling me my business does not need 2 receipts and refuses to give a paying customer 2 receipts cause he does not fill it is necessary and I come in this location all the time and have no problem
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Maureen E Ikr

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Verified Reviewer

Noncompliant trucking idlers

Indian springs has a new Terrible that has a no idle truck parking. To whom do i inform when we have the trucks that are idling at night. There are people in pioneer mobile park that have to work early and are being disturbed by those truckers. Who do we complain to.... Thank you
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Preferred solution: Let the company propose a solution

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